Dispatcher - Pittsburgh, PA

Job Description
Dispatcher - Pittsburgh PA
Job Summary:
Lenzner Coach Lines, a subsidiary of Coach USA, is looking for full time Dispatcher to work the 11:00 a.m. - 7:00 p.m. shift.  This position is responsible for facilitating efficient operations through coordinating vehicle and driver schedules as well as trouble shooting issues which arise due to driver and /or equipment changes, customer needs, and other planned and unplanned events.  Although this is primarily a weekday position, occasionally there are customer needs that require an opportunity to earn additional time on weekends and holidays.
Essential Functions:

  • Schedule operators and buses accordingly.

  • Communicate to drivers regarding their schedule, equipment assignment and customer needs.

  • Verify Hours of Service and Fit for Duty Requirements through company procedures.

  • Document on time, tardiness, call offs and operator issues.

  • Coordinate last minute changes with customers, maintenance and/or drivers.

  • Monitor phone calls, communicate any issues and review paperwork turned in by drivers.

  • Respond effectively to: schedule changes, driver related issues, traffic, and /or bus issues.

  • Provide high level of communication and customer service.

  • Act as a liaison with customer, answer general questions and escalate issues to management when needed.

  • Contact and assign drivers for additional charter request from customers.

  • Perform other duties as assigned.

Required Skills:

  • CDL Class B with Passenger endorsement required

  • One year experience in transportation 

  • Ability to multi task and prioritize, as well as focus in demanding situations.

  • Experience in Safety First environments.

  • Communicate both professionally and effectively with both customers and drivers. 

  • Basic computer skills ( experience in Excel and Word preferred)  

We Offer:

  • Competitive pay

  • Health benefits

  •  401K

  • Paid Life insurance

  • Paid holidays

  • Vacation/Sick  days

  Applicants can send their resume to Joe.Blakeley@coachusa.com or apply directly on line at www.coachusa.jobs

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, non-job related disability or any other protected group status.

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