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Support Assistant - Satellite

The Support Assistant develops and maintains a positive and professional interaction with customers as they use Diagnostic Imaging Services. Utilizes effective listening skills and promptly answers phone calls to the department and directs as needed. Assistants will facilitate Radiology Aides and other escort services with transporting patients within and outside Diagnostic Imaging as needed to their requested destination. Assistants will also be responsible for data entry into clinical software and following implemented protocols while preparing confidential information as requested. They track patient activity within the department electronically and by observation when required.
Requirements??? High school graduate or equivalent
Must have typing and computer application experience
Must have experience working with office equipment such as copiers, fax machines, etc.
Must be courteous, and possess excellent customer service and communication skills
Must be conscientious, detail oriented and possess good organizational skills
Must be good at multi-tasking, adaptable to change and have the ability to adjust and deal with stressful situations
Must be able to establish and maintain effective working relationships.
Successful completion of applicable clearances as outlined in Human Resources policy HR-106 within 90 days of commencing employment.
Preferred
Previous work experience in an imaging department or healthcare discipline
Previous reception experience
Knowledge of human anatomy
Knowledge of medical terminology


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